Tag: Customer Support

• Jim Coleman
• Co-Founder of xFusion

Sponsors:

• Prisync
• Spark Shipping

Links:

• https://www.xfusion.io/
• https://www.linkedin.com/in/jim-coleman/
• https://www.linkedin.com/company/xfusion-support/
• https://twitter.com/jim_coleman1
• https://twitter.com/Groove_Jar

Transcript:

Charles (00:00):

In this episode of the business. E-Commerce I talk with Jim Coleman about how to get started outsourcing … Read More

• Vincent Phamvan
• Founder of Vyten Career Coaching

Notes:

• Polish vs Authenticity
• About Me, should be about the customers
• Storybrand Framework, Don Miller
• Ways to talking directly with customers
  • Call customers directly
  • Use Instagram Live/Stories
  • Email is King
  • SMS will

… Read More

Do’s

1. Get close to the problem
2. Don’t just listen, have empathy
3. Slow down.
4. Get the full picture. Listen.
5. Finally… offer a solution
6. Verify

Don’ts

1. Don’t be passive-aggressive
2. Don’t use cliché – “What I’m hearing is”
3. Rush to solve the problem

… Read More